Return & Refund Policy
🍁 Return & Refund Policy
We want you to love your purchase. If something isn’t quite right, we’re happy to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
• Items must be unworn, unwashed, and in original condition
• All tags must be attached
• Proof of purchase is required
Final Sale Items
The following items are final sale and not eligible for return or refund:
• Sale or clearance items
• Gift cards
• Intimates, swimwear, socks, and accessories (for hygiene reasons)
• Customized or altered items
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
• Approved refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear
• Original shipping fees are non-refundable, unless the item was defective or incorrect
Exchanges
We offer exchanges for size or colour, subject to availability.
• To request an exchange, please contact us before returning your item
• Exchanges are processed once the original item is received
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
• We’ll cover return shipping and send a replacement or issue a full refund
Return Shipping
• Customers are responsible for return shipping unless the return is due to our error
• We recommend using a trackable shipping service
How to Start a Return
1. Email us at aroraactive@gmail.com with your order number
2. We’ll provide return instructions
3. Ship the item back to us